Frequently asked questions

General FAQs

Send us a message and request a demonstration by clicking here. You can also call us on 0114 327 1616 during working hours. 

All items are supplied with 12 months warranty as standard. If the item develops a fault during this period, please contact us! 

If your order is over £100 then next day delivery will be free of charge. 

If you would like to return your item, you can do so within 28 days of receipt. We will refund the cost of the item once it is received and checked.

*** Please note items must be returned in their original condition and packaging for a refund to be processed. ***

DML is a metrology specalist company providing expert advice and top of the range instruments. 

We generally ship entire orders together in one delivery. However, if you leave a delivery note (on the checkout page) then we will be able to ship out the orders separately. 

We do not offer next day delivery internationally and we ask our customers to wait a maximum of 5 working days before they receive their order.

Technical Questions People Ask

UKAS is the national standard for measuring device certification. For your measuring device to be accredited by UKAS then your device will undergo required tests by a UKAS approved body.  

TRACEABLE is the DML standard we offer by following the UKAS guidelines as closely as possible. However, we are not an approved UKAS body.

This varies depending on a number of factors such as your application, and your instruments resolution and tolerance. 

If you are working within a specified tolerance then it would be best to contact us here directly and we can give you an accurate assessment. 

As UKAS calibration is an external body, we advise customers to wait 5 additional working days on top of the delivery time. 

Each measuring instrument is given an IP rating (for example IP65). These ratings explain what what protection your device gives you against dust and water.  

Some applications demand an anvil that does not rotate. This can be to prevent a twisting action on the component/material being measured. Some anvil configurations, such as Blade Anvils, used for measuring grooves and slots, also demand a non rotating spindle.

If you have any questions about specific applications then you can Contact Us and speak to one of our specialists directly.